Features by organisation type

National programmes

National programmes are health services run across the country, like vaccination or screening programmes.

Which features you can use

Find out which features you can and cannot use as a national programme using NHS Notify.

Integration method	Included
NHS Notify API (recommended)
NHS Notify MESH

Message channel	Included
NHS App messages Includes push notifications that are sent between 6am and 10pm to support sociable hours If push notifications are turned off, the recipient will receive a text message (SMS) telling them they have a new message in the NHS App. This will only trigger if your message plan contains text messages or letters.
Emails
Text messages (SMS)
Letters

You're responsible for translating your message content. NHS Notify does not provide this service.

Feature	Included
Templates Send the same thing to lots of people without writing a new message each time
Free-text input Use free-text inputs in your own software to write messages
Personalisation Add details like your recipient's name, appointment times or reference numbers to your messages
Sender name Tell recipients who your messages are from Find out how to tell recipients who your messages are from

Feature	Included
Automatic contact look up (mandatory) NHS Notify automatically finds and uses your recipients' contact details from their NHS number
Message plans and fallbacks Use message plans to decide how and what order messages will be sent to your recipients You can choose from a list of pre-defined message plans. For example: NHS App, email, text message. If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan. This is called a fallback. Find out more about message plans and fallbacks
Parallel send Send two or more messages at the same time to a recipient
Avoid messaging recipients you should not contact NHS Notify prevents you from sending messages to some specific recipients to make your messaging more effective NHS Notify will prevent you from messaging recipients with: flagged records reason for removal codes (also known as exit codes) international postal addresses invalid postcodes or emails an informal or formal death status NHS Notify uses the Personal Demographic Service (PDS) to check who you can and cannot message. Screening programmes can send messages to recipients with certain contact restrictions in PDS. For example, a sensitive flag. Find out more about recipients you cannot message

Feature	Included
Power BI reporting See how your messages are performing over time with our Power BI dashboards
Real time message status callbacks Receive real time updates every time the status of a message changes	API only
Daily message report Receive a daily report of messages and channels that have completed that day	MESH only
Quarterly billing Pay for the messages you send every quarter with cross charging Find out how to pay

If you’re thinking of using NHS Notify but cannot find the features you need, read about our new and upcoming features to find out what we’re working on next.