Research services
Research services carry out health and social care research to improve treatments and patient care.
Which features you can use
Find out which features you can and cannot use as a research service using NHS Notify.
Integration method
| Integration method | Included |
|---|---|
| NHS Notify API (recommended) | |
| NHS Notify MESH |
Message channels
| Message channel | Included |
|---|---|
| NHS App messages
Includes push notifications that are sent between 6am and 10pm to support sociable hours |
|
| Emails | |
| Text messages (SMS) | |
| Letters |
Additional letter formats
| Additional letter format | Included |
|---|---|
| Braille | |
| Large print | |
| Audio CD | |
| Letters in other languages |
You're responsible for translating your message content. NHS Notify does not provide this service.
Learn more about accessible formats and letters in other languages.
Writing messages
| Feature | Included |
|---|---|
| Templates
Send the same thing to lots of people without writing a new message each time
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| Free-text input
Use free-text inputs in your own software to write messages
|
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| Personalisation
Add details like your recipient's name, appointment times or reference numbers to your messages
|
|
| Sender name
Tell recipients who your messages are from
Find out how to tell recipients who your messages are from
|
Sending messages
| Feature | Included |
|---|---|
| Automatic contact look up (mandatory)
NHS Notify automatically finds and uses your recipients' contact details from their NHS number
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|
| Message plans and fallbacks
Use message plans to decide how and what order messages will be sent to your recipients You can choose from a list of pre-defined message plans. For example: NHS App, email, text message, letter. If we cannot deliver a message through your first choice, we automatically try the next channel in your message plan. This is called a fallback. Find out more about message plans and fallbacks |
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| Parallel send
Send two or more messages at the same time to a recipient
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| Avoid messaging recipients you should not contact
NHS Notify prevents you from sending messages to some specific recipients to make your messaging more effective
NHS Notify will prevent you from messaging recipients with:
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Message performance and charging
| Feature | Included |
|---|---|
| Power BI reporting
See how your messages are performing over time with our Power BI dashboards
|
|
| Real time message status callbacks
Receive real time updates every time the status of a message changes
|
API only |
| Daily message report
Receive a daily report of messages and channels that have completed that day
|
MESH only |
| Quarterly billing
Pay for the messages you send every quarter with cross charging
Find out how to pay
|
New and upcoming features for NHS Notify
If you’re thinking of using NHS Notify but cannot find the features you need, read about our new and upcoming features to find out what we’re working on next.